Cancelling a booking – University of Copenhagen

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Housing Foundation > The Booking System and Contracts > Cancelling a booking

Cancelling a booking

As a student your contract is binding for the entire period.

As staff you have the right to terminate your contract with a notice of end of current month + 30 days. Please send an email to contact@housingfoundation.ku.dk if you wish to terminate your contract.

If you wish the cancel within 14 days of making the booking

Before the first rental day and move-in, you have the right to withdraw your acceptance of your residential tenancy agreement up to 14 days after the date you made the booking (in accordance with the Danish Act on Certain Consumer Contracts). This is called the cooling-off period.

If this is the case, you simply use the cancellation feature available in the workflow.

Please note that the cooling-off period ceases on the first rental day even if the 14 days have not yet passed. In this instance, you cannot manually cancel the booking. 

After the 14 day cooling off period

Please send us an email clearly stating that you wish to cancel your room as you cannot cancel the booking manually. You cannot leave the booking unattended even if you have not uploaded a contract within the 3 days. Payments still apply. 

Please read our booking manual for terms

Cancellation Fees and other payments

  • For students and staff: If you wish to cancel your acceptance after termination of the cooling-off period but before your first rental day, you will be charged with the booking fee and the early cancellation fee. This procedure also applies if you have to cancel your entire stay in Denmark prior to the first day of the rental period. It is not dependent on whether or not you have paid the rent and deposit due.
  • For staff: If you wish to withdraw your acceptance up until 1 month after the first rental day, you will be charged with the booking fee, the withdrawal fee, the inspection fee and rent covering the period your contract has been active for.
  • For students: If you wish to withdraw your acceptance up until 1 month after the first rental day, you will be charged with the booking fee, the withdrawal fee, the inspection fee and 1 month's rent. Please note: this option is only in case you did not yet move into the accommodation, e.g. if your stay in Denmark was cancelled.

Having failed to uphold the payment conditions of the contract (deposit + 1st installment) does not exempt you from paying the cancellation fee. In cases where students are in breach their housing contract, the University of Copenhagen will always be contacted.  In some cases where guests or employees do not fulfill their contractual obligations the Housing Foundations reserves the right to contact the employing institute or company.