Picking up keys – University of Copenhagen

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Housing Foundation > Practical Information > Picking up keys

Before you arrive

When your contract for your housing arrangements are all set you can start planning your landing in Copenhagen.

How will I get hold of my keys?

When planning your arrival you must take into consideration how and when to pick up your keys. Most keys must be picked up at UCPH Housing Foundation office at Grundtvigsvej, Frederiksberg, during our opening hours, (remember that we are always closed between 12 noon - 1pm).

You do not need to visit the Housing Foundation office for key pick-up if you have a contract at the following residences: 

Regarding your access

If the first rental day is on a bank holiday or weekend, it may not always be possible to gain access to the residence until the first weekday of your contract. Once we have handed out the keys to you or your contact person, you will receive an email confirmation.

You cannot move into your residence before 12 noon on the first day of your rental contract, regardless of whether you have picked up your keys before 12 noon.

If you cannot pick-up your keys yourself

Arriving tenants who are not able to pick up the keys themselves may arrange with the UCPH Housing Foundation to allow for another person (e.g.  university mentor, a private contact or a future colleague) to pick up the keys on tenant’s behalf. Please email us with whom you make this arrangement (full name) and copy your contact so he/she can show us the email documentation when picking up the keys. 

You are of course welcome to pick up your keys later than your contract start date. 

The mentor program

Your study program may have a First Contact/ Mentor program, which helps incoming international students to settle in Copenhagen. The mentor may be able to assist you from your arrival with settling in and helping out with practical issues also the picking up of keys as described above.

Students on exchange should e-mail int-mentor@adm.ku.dk to enquire about their mentor options.

Students taking a full degree should contact their department to learn more about if a mentor program is affiliated.