Without your keys? – University of Copenhagen

Housing Foundation > During Your Stay > Without your keys?

Without your keys?

The Housing Foundation cannot ensure that you can simply get an extra copy of your keys because they may be system keys. There are different outcomes on how you handle your key issue.

If you simply locked yourself out/picked the wrong key (within our office hours)

There will be no fee if you come into Housing Foundation within our opening hours and we will look into providing you with an extra set of keys. Making an extra copy is not always possible. If you reside in the following residences, then you will need to contact the residence directly as we do not have any spare/replacement keys for the following dorms:

- Nordisk Kollegium
- Signalhuset
- Sølvgade Kaserne (BaseCamp)
- Tietgenkollegiet

If any of the above scenarios occur outside our opening hours, then please stay at a friend’s, hotel, hostel or Airbnb and come to our office when we open. Do not change the lock by calling a locksmith because it will result in a significant lock change fee. The locksmith does not have the access to our system keys and will change it to a wrong key. 

If you lose your keys

If you need a replacement key, then you will be charged a Lost key fee and Compulsory lock change fee. You can refer to the amounts on our List of fees page

Please come to the Housing Foundation office within our opening hours, and do not call a locksmith. If you reside in the following residences, then you will need to contact the residence directly as we do not have any spare/replacement keys:

- Nordisk Kollegium
- Signalhuset
- Sølvgade Kaserne (BaseCamp)
- Tietgenkollegiet

If you lose your keys outside our opening hours, then please stay at a friend’s, hotel, hostel or Airbnb and come to our office when we open. Do not change the lock by calling a locksmith. The locksmith does not have the access to our system keys and will change it to a wrong key. This will result in a signficiant lock change fee. 

Do not call a locksmith yourself

You should only change the lock by yourself if it is an emergency. This means that it cannot wait until office opening hours.

Calling a locksmith yourself will result in two key changes (minimum DKK 4.000) because the locksmith will change the system to the wrong lock system, and then the Housing Foundation will have to call our locksmith to change it to the correct lock.

Please find the fee for lost keys and compulsory changing of locks at our List of fees page.