Without your keys?
LOCK OUT / LOST KEYS
Locked yourself out – If you lock yourself out during the Housing Foundation office hours contact us directly.
If an RA, the Housing Foundation Inspector or a reception is available at your residence they may be able to help you get back into your accommodation. If help is available between 16:00-08:00 a fee of DKK 300 will apply.
Find RA and Housing Foundation Inspector’s contact information under your residence at www.housingfoundation.ku.dk
Lost keys - If you lose your keys during the Housing Foundation office hours contact us directly.
If you lose your key and a replacement is needed, you will be charged with Compulsory Change of Locks DKK 500 administration fee + the exact invoice charge for change of locks including a new set of keys/chips
Do not call a locksmith yourself.
You should only change the lock by yourself if it is an emergency. This means that it cannot wait until office opening hours.
Calling a locksmith yourself will result in two key changes (minimum DKK 4.000) because the locksmith will change the system to the wrong lock system, and then the Housing Foundation will have to call our locksmith to change it to the correct lock.
Note the information above does not apply to tenants at Nordisk Kollegium, Signalhuset Kollegium, Sølvgade(BaseCamp) and Tietgen Kollegiet. If any of the above scenarios occurs, contact the Administration Office at your residence.
You can find contact information regarding your Administration Office under your residence at www.housingfoundation.ku.dk